Please read these terms carefully before using NL Chatbot Pro.
Effective Date: 06 JULY, 2026
The Service is an automated lead capture and booking chatbot solution for WordPress. We may modify, update, suspend, or discontinue any part of the Service, temporarily or permanently, with reasonable notice where practicable for maintenance, security, compliance, operational needs, or product development.
You authorize Nexa Logic Pte. Ltd. and our third-party payment processor (Stripe) to charge your designated payment method for all applicable fees. Fees are quoted exclusive of applicable taxes, which are your responsibility.
Your subscription will automatically renew at the end of each billing cycle unless you cancel before the next renewal charge is processed. You can manage billing, update your payment method, view invoices, or cancel through our secure Stripe billing portal at Manage Billing, using the same email address used at checkout. You may also email support@nlchatbot.com for assistance.
Except where required by Singapore law or where a specific promotional money-back guarantee is expressly offered at the time of purchase, subscription fees are generally non-refundable after billing. From time to time, Nexa Logic Pte. Ltd. may offer promotional refund guarantees, satisfaction periods, or campaign-specific refund terms, as stated on the applicable checkout page, sales page, or authorized promotional materials at the time of purchase. Where such an offer applies, refund requests must be submitted to support@nlchatbot.com within the applicable promotional period and in accordance with the stated terms. No pro-rated refunds or credits will be provided for partial billing periods, unused subscriptions, or termination for breach.
Cancellation through the Stripe billing portal is generally set to take effect at the end of the current billing period unless otherwise stated in the checkout or portal flow.
The WordPress plugin's PHP code is licensed under the GNU General Public License (GPL).
Hosted backend systems, APIs, documentation, and branding remain the exclusive property of Nexa Logic Pte. Ltd. We grant you a revocable, non-transferable right to access these components during your subscription.
You shall not sublicense or redistribute License Keys without our written consent. You should avoid collecting highly sensitive personal data (e.g., full payment credentials, passwords, or regulated medical information) directly through the chat interface unless appropriate consent, security safeguards, and legal compliance measures are in place. You must not use the Service in any manner that violates applicable laws or regulations.
Access to premium features requires a valid License Key and active subscription. The Service may periodically connect to our licensing servers to verify subscription status. If the Service is unable to verify the License Key, or if a subscription expires, is cancelled, suspended, or payment fails, premium features may be restricted, disabled, or otherwise unavailable until verification is restored.
Except for Customer Data, Nexa Logic Pte. Ltd. retains all right, title, and interest in and to the Service. If you provide feedback or suggestions, we may use them without restriction or obligation to you.
During normal plugin operation, lead data, chat answers, booking records, and analytics are stored in your WordPress database. NL Chatbot Pro v1.0.7 does not intentionally store visitor IP addresses in standard chatbot lead or booking records. Nexa Logic Pte. Ltd. does not access, view, or store visitor lead data collected through your website. To the extent we process any personal data on your behalf, such as limited technical service data, license verification data, AI Flow Generator setup details, or support-related data you provide to us, we act as a Data Intermediary/Processor. As between the parties, you are responsible for providing required privacy notices, obtaining any necessary consents, and complying with applicable data protection laws, including Singapore’s PDPA.
You represent and warrant that you have all necessary authority to provide Customer Data to us and that your instructions are lawful. You are responsible for the legality, accuracy, and appropriateness of all Customer Data.
You shall indemnify, defend, and hold harmless Nexa Logic Pte. Ltd., its affiliates, directors, officers, and employees from and against any third-party claims, losses, liabilities, fines, and reasonable legal fees arising out of or relating to: (a) your Customer Data; (b) your use of the Service; (c) your breach of these Terms; or (d) any claim by an End-user or regulator relating to your collection or use of personal data.
We may suspend or terminate your access without liability if we reasonably believe: (a) your use violates law; (b) you are in material breach of these Terms; or (c) your use creates security, legal, operational, or reputational risk, including but not limited to misuse of the Service or unauthorized redistribution of License Keys.
Upon termination or expiration, your right to use premium Service features and License Keys ends. Customer Data stored in your own WordPress database may remain on your site, subject to your own WordPress environment, hosting, retention settings, and deletion practices. You are responsible for backing up or exporting any Customer Data you wish to retain. We are not responsible for data loss caused by your hosting provider, WordPress environment, deletion, misconfiguration, or third-party systems.
Provisions relating to Fees, Intellectual Property, Indemnity, Liability, and Governing Law shall survive termination.
To the maximum extent permitted by law, the Service is provided AS IS.
We disclaim all implied warranties of merchantability and fitness for a particular purpose. We do not warrant any particular business outcome, including lead volume, conversion rates, or revenue generation.
You acknowledge the opportunity to evaluate the Service during a free trial period to ensure compatibility with your environment before purchase.
We do not guarantee that the Service will be uninterrupted, secure, or error-free. Temporary interruptions may occur due to maintenance, updates, or factors beyond our control. Appointment reminders and automated notifications are provided as convenience features for operational purposes and may vary slightly depending on hosting environment, server availability, WordPress background processing, website activity, third-party email systems, and related technical factors. While reasonable efforts are made to support reliable delivery, exact delivery timing is not guaranteed.
Any insights, scores, or recommendations generated through our tools (including audits, quizzes, or assessments) are provided for general informational purposes only and do not constitute professional or business advice. Users should independently evaluate such outputs before making any business decisions.
The Service includes optional administrative tools powered by Artificial Intelligence (AI), including the AI Question Flow Generator. When used, the AI Question Flow Generator sends setup details entered by the administrator, such as business description, goal, location, contact method, and additional instructions, to our proxy server to generate a suggested question flow. Visitor conversations, lead data, names, emails, phone numbers, and transcripts are not sent to AI providers by default. AI-generated suggestions are provided on an as-is and as-available basis and may be inaccurate, incomplete, or unsuitable for your specific use case. AI-generated content does not constitute legal, financial, or professional advice. You are solely responsible for reviewing, verifying, editing, and approving all AI-generated content and logic before using or publishing it.
The Service includes security and abuse-prevention mechanisms, including but not limited to security tokens, browser/session-based controls, request validation, and rate-limiting controls, designed to reduce spam, automated abuse, and unauthorized submissions. While these measures are intended to significantly reduce malicious activity, we do not guarantee that all spam, automated interactions, or unauthorized submissions will be prevented.
A Verified Defect means a reproducible failure of the Service to perform its core functionality as described in our official documentation. Your use of the Service is subject to our published Documentation and Product Specifications, which are incorporated into these Terms by reference. In the event of any conflict between marketing materials and the documentation, the documentation shall prevail.
Current Documentation: https://nlchatbot.com/documentation
Any instant audit, score, checklist, or website review tool provided on our website is for general informational purposes only. It is not a guarantee of website performance, enquiries, leads, sales, compliance, or business results.
To the maximum extent permitted by law:
Nexa Logic Pte. Ltd. is not liable for indirect, incidental, or consequential damages.
Our total aggregate liability shall not exceed the greater of: (a) the fees paid by you in the three (3) months preceding the claim; or (b) S$149.00.
No director, officer, or representative of Nexa Logic Pte. Ltd. shall have any personal liability relating to the Service.
These Terms, together with our Privacy Policy and Documentation, constitute the entire agreement between you and Nexa Logic Pte. Ltd. and supersede any prior agreements, representations, or understandings, whether oral or written.
We may update or modify these Terms from time to time. Updated versions will be effective upon posting on our website. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction.
Nexa Logic Pte. Ltd.
UEN: 202552472Z
Registered Address: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
Email: support@nlchatbot.com