Frequently Asked Questions

NL Chatbot Pro qualifies your leads 24/7. It asks the questions you usually ask on the phone (like "How many units?" or "What's your budget?") so you only spend time on serious customers. No more chasing unqualified enquiries.

Not at all. Install the plugin, enter your license, and the chatbot appears on your site. Building your first conversation flow takes 10-15 minutes with the visual Question Builder. We also include an optional AI Question Flow Generator to speed things up.

All plans include access to our documentation. Paid customers can contact support@nlchatbot.com for setup and license questions.

Yes. NL Chatbot Pro supports one chatbot per WordPress site, but that chatbot can have unlimited questions and multiple branching paths. For example, if a visitor chooses Aircon Repair, you can show repair questions. If they choose Installation, you can show installation questions. Everything stays inside one chatbot flow.

Yes. The chatbot widget is fully responsive and works beautifully on phones, tablets, and desktops. The admin dashboard is also mobile-optimized so you can manage leads on the go. Most of your visitors will interact with it on mobile — we built it for that first.

Yes. Start with a 7-day free trial or up to 10 leads — whichever comes first. No credit card required. A license key is sent to your email automatically after checkout. You get full access to all features during the trial.

Monthly and Yearly paid licenses include unlimited leads while active. The free trial is limited to 10 leads.

Yes. You can manage billing, update your payment method, view invoices, or cancel through our secure Stripe billing portal: Manage Billing. Use the same email address you used at checkout. Your license remains active until the end of your current billing period. There are no cancellation fees or hidden charges. Your existing lead data stays in your WordPress database even after cancellation.

Your license will remain active until the end of your current billing period. After that, premium features will be disabled but your existing lead data remains in your WordPress database. You can manage cancellation and invoices through our secure Stripe billing portal: Manage Billing.

No. NL Chatbot Pro is a paid plugin subscription, available on monthly or yearly plans. There are no mandatory third-party subscriptions required for the core chatbot features. Optional integrations such as Google Sheets, webhook/Zapier, WhatsApp handoff, Telegram handoff, or CallMeBot alerts may depend on the site owner's own third-party accounts or services.

Each site requires its own license. Monthly and Yearly licenses are for 1 WordPress website. If you need multi-site or agency access, contact support@nlchatbot.com.

NL Chatbot Pro is intentionally rule-based, not an open-ended AI chatbot. It follows the questions, answers, and pathways configured by the site owner instead of improvising responses. This helps reduce the risk of hallucinated answers, wrong prices, or promises your business did not approve.

Yes. NL Chatbot Pro uses a rule-based system. You fully control all visitor pathways and responses. It follows the responses and paths you configure instead of generating open-ended replies.

Visitor interactions are rule-based. The optional AI Question Flow Generator is only used in the admin area when you choose to generate a suggested chatbot flow. Your live visitor conversations do not run through AI by default.

Yes. The Calculation question type lets you perform dynamic math based on previous answers. Use multiplication, division, addition, subtraction, power, and rounding. Perfect for instant quotes and estimates.

Yes. Go to Settings -> Widget to customize colors, upload your logo, change the welcome message, and adjust the widget position. Changes reflect immediately with a live preview.

Yes. Customers receive secure links in their confirmation emails to reschedule or cancel through the self-service portal. No login required.

Yes. With Team Assignment, you can create roles (Sales, Support, etc.), add team members, and set rules that automatically route leads to the right person based on customer intent. Round-robin assignment helps distribute leads across active team members with the same role.

No. WhatsApp handoff opens WhatsApp with a pre-filled message. The visitor still chooses whether to send it from their own device. NL Chatbot Pro does not send WhatsApp messages automatically through the WhatsApp API.

No. WhatsApp handoff uses standard wa.me links. You only need a valid phone number with country code (e.g., +65). No WhatsApp Business API or Meta approval required.

All lead data, chat answers, booking records, and analytics are stored in your own WordPress database. Uploaded logos/images use your WordPress Media Library. We do not access, view, or store your customer data on our servers.

No. All lead data is stored locally in your WordPress database. We cannot access it.

No. NL Chatbot Pro v1.0.7 does not intentionally store visitor IP addresses in standard chatbot lead or booking records. Anti-spam protection uses privacy-first controls such as browser/session-based checks, request validation, honeypot fields, timestamps, and field length limits.

Yes. You can export leads directly from the Leads management page in your WordPress admin.

Visitor chatbot conversations are rule-based and are not sent to AI providers by default. The optional AI Question Flow Generator only sends the admin-entered business description to our proxy server to generate a suggested question flow. It does not send visitor conversations, lead data, names, emails, phone numbers, or transcripts.

Leads are stored in your WordPress dashboard under NL Chatbot -> Leads. You can also enable email notifications, Google Sheets sync, or webhook delivery.

NL Chatbot Pro is designed for efficient operation within supported WordPress environments. Performance depends on your hosting, caching setup, and other plugins. The plugin is lightweight and loads scripts asynchronously.

WordPress 5.8+, PHP 7.4+, MySQL 5.7+, HTTPS recommended. The plugin does not work on WordPress.com free plans. See our documentation for full technical requirements.

The visual drag-and-drop Question Builder works independently and remains fully functional. The AI generator is purely optional.

Booking reminders are sent through WordPress email and scheduled tasks. Delivery timing can depend on website traffic, hosting performance, WordPress background processing, and email provider delivery. For best performance, make sure your hosting supports WordPress scheduled tasks properly.

Check that: (1) The plugin is activated, (2) Your license is valid, (3) Permalinks are not set to "Plain", (4) HTTPS is enabled, (5) No caching plugin is blocking the widget scripts. Clear all caches after making changes.

Clear your caching plugin or CDN cache. Also clear browser cache. Changes may take a few moments to appear due to caching.

No. The instant website audit runs in your browser and does not require your name, email, phone number, or website URL. Your answers are used only to show an instant score and suggested conversion gaps. If you choose to request a free audit, your email app may open so you can contact us directly.