Terms of Service

Effective date: 29 July 2026

1. Service

NL Chatbot Pro is a WordPress software product that may include a structured website builder, rule-based chatbot, lead and CRM tools, bookings, services, quotations, team access, analytics, templates, import/export and related features. Features may depend on the purchased plan, a valid licence, WordPress, hosting, email configuration and third-party services.

2. Eligibility and authority

You must be legally able to enter this agreement and have authority to install and use the software on the relevant website. You are responsible for administrator credentials, authorised users and all activity carried out through your installation.

3. Trials, billing and renewal

Prices and billing intervals are shown at checkout. Paid subscriptions renew automatically unless cancelled before the next renewal is processed. Taxes may apply. You can manage billing, payment methods, invoices and cancellation through the billing portal made available on the website. Unless a specific written refund policy or mandatory law applies, fees already charged are non-refundable.

4. Software licence and product access

Subject to payment and these terms, you receive a limited right to use the product for the number of websites included in your plan. WordPress/PHP components distributed under the GNU GPL remain governed by that licence. Service access, updates, hosted licence validation, support, proprietary assets and plan entitlements may require an active licence. Circumventing licence controls, sharing a single-site licence across unauthorised sites, reselling access keys or interfering with validation is prohibited.

5. Customer content and privacy responsibility

You retain responsibility for content and personal data entered into your website or collected through the plugin. You must provide suitable notices, obtain any required consent or other lawful basis, configure retention, restrict team access, honour user rights and comply with laws applicable to your business. You grant us only the limited rights needed to provide licence, support and requested service functions.

6. Acceptable use

You must not use the service for unlawful, deceptive, abusive or harmful activity; collect data you are not entitled to collect; transmit malware; probe or overload systems; impersonate others; send unlawful spam; or use the product in a way that infringes rights or exposes sensitive data without appropriate safeguards.

7. Third-party services

WordPress, hosting, WooCommerce, Stripe, email, messaging, webhooks and other integrations are provided by third parties. Their availability, security and terms are outside our control. You are responsible for configuring and maintaining integrations and credentials.

8. Availability, updates and support

We aim to provide a reliable product but do not promise uninterrupted or error-free operation. Browser, WordPress, PHP, theme, plugin or hosting changes may affect compatibility. We may release fixes, security updates and feature changes. Automated emails, reminders and scheduled jobs depend on hosting and WordPress scheduling and may not run at an exact time.

9. Rule-based operation and AI-assisted tools

The customer-facing chatbot is intended to follow configured rules rather than generate unrestricted answers. Any AI-assisted administrative feature may produce inaccurate or unsuitable suggestions. You must review generated material before saving or publishing it. We do not guarantee business, conversion, legal, security or design outcomes.

10. Suspension and termination

We may suspend or terminate hosted services or licence access for non-payment, abuse, security risk or material breach. After expiry or cancellation, protected features and updates may stop, while data stored in your own WordPress database remains subject to your hosting and deletion choices. Provisions intended to survive termination remain effective.

11. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available”. You are responsible for staging tests, backups, security, legal compliance and verifying suitability before production use. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

12. Limitation of liability

To the maximum extent permitted by law, Nexa Logic Pte. Ltd. is not liable for indirect, incidental, special, punitive or consequential loss, loss of profits, revenue, goodwill, data or business opportunity. Our aggregate liability relating to the service will not exceed the fees you paid for the affected service during the twelve months before the event giving rise to the claim, except where law requires otherwise.

13. Indemnity

You agree to indemnify us against third-party claims arising from your content, data collection, unlawful use, breach of these terms or infringement of another person's rights, to the extent permitted by law.

14. Changes

We may update these terms for legal, security, service or product changes. Material changes will take effect as stated in the updated version. Continued use after the effective date constitutes acceptance where permitted by law.

15. Governing law

These terms are governed by Singapore law, and the courts of Singapore have non-exclusive jurisdiction, subject to any mandatory consumer rights that apply.

16. Contact

Nexa Logic Pte. Ltd.
Email: support@nlchatbot.com
Website: nlchatbot.com

This template is general information and is not a substitute for legal advice tailored to your business.